Shippng Policy
We at Perito Moreno strive to provide a seamless and efficient shipping experience for our customers, both within India and worldwide. Please review our policy carefully to understand our shipping, return, and refund procedures. For assistance, contact care@peritomoreno.shop
1. SHIPPING METHODS AND COSTS
- Delivery Locations: We deliver across India and to most countries worldwide.
- Delivery Partners: FedEx, Blue Dart, DHL, DTDC, Ecart, and Smarter Logistics.
- Shipping Timeline: 2–10 days from dispatch (unless specified).
2. SHIPPING RESTRICTIONS
- We comply with regulations by courier partners and do not ship restricted or prohibited items.
3. IMPORTANT INFORMATION
- Order Cut-Off Times: Subject to payment authorization delays.
- Estimated Delivery Times: Delays due to customs or unforeseen issues are beyond our control.
- Order Redirection: Orders cannot be redirected post-dispatch.
- Signature Requirement: Required upon delivery.
4. WHEN DO WE DELIVER
- Domestic Orders (India): 1–5 days from dispatch.
- International Orders: Minimum 7 days from dispatch.
- Tracking and Status: Contact care@peritomoreno.shop for updates.
5. FREE SHIPPING
- Available for domestic orders within India.
6. INTERNATIONAL SHIPPING
- Rates calculated based on weight and destination zone.
- Total shipping charges displayed at checkout.
7. INSURANCE
- Purchases are insured during transit until delivery and signature.
- Responsibility transfers to the recipient upon delivery.
8. TAXES & DUTIES
- Indian Customers: Prices include all taxes and duties.
- International Customers: Shipped on a DDU basis. Import duties, taxes, and fees are the recipient’s responsibility.
9. RETURN POLICY
- All Sales Final: Products are non-returnable and non-exchangeable.
- Fulfillment Errors: Returns/replacements for incorrect or missing items only.
- Damage Exclusions: Not covered for neglect or misuse.
10. REFUND AND CANCELLATION
- Refunds: Processed within 10–20 business days for fulfillment errors.
- Cancellations:
- After Shipment: Not permitted.
- Before Shipment: Email care@peritomoreno.shop.
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